What is Substitution policy?
All floral items, orchids and plants shown are hand delivered by the local florist in the destination city and nothing is sent by the courier until and unless specified categorically. Hence the actual product that is delivered might not exactly be the same as shown on the website. Substitution policies are the guidelines which have been set to ensure that the order is delivered on time and is filled to the value. Utmost care is taken to maintain the style, using flowers of equal value.
Why is it necessary?
Substitution is necessary to ensure your flowers arrangement or gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. A substitution is also necessary occasionally due to the non-availability of certain flowers because of seasonal constrains in various parts of the country.
What are the guidelines for substitution?
The first and the foremost is that the order is filled to value. There is no compromise, neither on the quality nor on the quantity. If this is the case with the flower arrangement that you have selected and it contains the flowers that are not available in the delivery destination at the time of delivery then our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will substitute only fresh flowers of equal or higher value. We will also make every attempt to match the flower type. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color. If the floral container shown online is not available, a similar container will be used.
In this event,
the local florist will deliver a second choice of similar flowers and container of equal or greater value and beauty. Every effort will be made to maintain size, shape and overall color schemes of an arrangement but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color.
Additional items like Cakes, Chocolates and Teddy bears may vary according to region and supply. Our main commitment is to ensure the quality and integrity of the item delivered matches the value of the item ordered.
In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value. For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color. If the floral container shown online is not available, a similar container will be used.
Plants and orchids
For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. If the plant container shown online is not available, a similar container will be used.
Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.
Policy is based on 2 simple criteria:
Get there on time
Substitution may be necessary to ensure your order arrives on time, i.e. a specific basket, vase, soft toy etc. Our florists will substitute a similar element of equal or greater value.
Make it fresh and beautiful
We use only the freshest of flowers and so will make substitutions depending on seasonal availability.
In single-variety arrangements, variety will take preference over colour. For example, if we are out of ‘yellow tulips’, we will substitute another colour of tulips, not another flower. When substitution is necessary, our professional florists will ensure that the ‘look and feel’ of the arrangement will be maintained, with our florists paying special attention to overall shape, size, style and colour combination.